Via Resistenza 2
Vat Number 02780880353
Information regarding shipping, delivery, payment and
Delivery costs depend on the weight / volume of the purchased product, the type of shipping (standard – express) and the country of destination.
At any time you have the possibility to estimate the shipping costs for your order: just enter the products in the cart click on the shopping cart button and you visualize the shipping costs.
After confirming the order, you will be redirected to the PayPal website where you can
make the payment through your personal account or using the most common credit cards,
according to the methods accepted by Paypal and in compliance with its conditions.
– Bank transfer in advance
The bank transfer must be made using the bank details below. The shipment of the goods
will take place only after Nonno Contadino Società Agricola will have received the
confirmation of payment.
NONNO CONTADINO SOCIETA’ AGRICOLA
CREDEM BANCA AG. DI CAVRIAGO
IBAN IT57 P030 3266 2900 1000 0012 276
Nonno Contadino Società Agricola guarantees that from the confirmation of the order, the goods will be shipped normally within 24/48 hours on working days.
Shipping costs are charged to the customer and are clearly highlighted on the Site and in the order form.
Their cost depends on the total weight of the individual order and the final destination of the goods.
The products are shipped via MBE mail.
Shipments are made from Monday to Thursday.
During the summer (june-september), we advise you to choose refrigerated shipping in
order to preserve the freshness of the products;; shipments are made only from Monday to Wednesday in order to avoid that they remain in storage in the warehouses of couriers for long periods. Therefore, orders received on Thursday, Friday, Saturday and Sunday are processed on Monday.
To ensure the preservation of perishable products, we use thermal containers and
synthetic food gel.
PACKING AND SHIPPING COSTS VALID FOR ITALY
UP TO 9KG € 12,50 SURCHARGE FOR ISLANDS, VENICE AND CALABRIA € 2.50
UP TO 19KG € 16,50 SURCHARGE FOR ISLANDS, VENICE AND CALABRIA € 3.00
UP TO 29KG € 18,00 SURCHARGE FOR ISLANDS, VENICE AND CALABRIA € 3.50
FOR REFRIGERATED SHIPMENTS WE APPLY A SURCHARGE FOR THE
DELIVERY: working days
Europe: 96 hours
The customer must promptly provide with all the information or personal data necessary for the delivery of the order, Nonno Contadino Società Agricola, the courier, the customs or any other institution involved with the logistics of the order.
In case of refusal of the goods by the customer or non-delivery due to other reasons (address and / or wrong phone number of the recipient, repeated absence of the recipient) Nonno Contadino Società Agricola will keep the full amount of the order.
Damaged parcel, Withdrawal rights
European Dispute Resolution Organization (ODR)
We inform European resident consumers that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve in a non-judicial manner any dispute related and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this website.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
The goods are delivered by the courier to the address provided by the customer.
For the delivery of goods, the presence of a person at the address of the recipient indicated in the order is necessary.
At the time of delivery of the goods by the Courier, the customer is required to check that the number of packages delivered corresponds to the order and that the package is intact or not altered.
The delivery and operation service is guaranteed in the EU. The product that can be purchased from the cart is always available. The goods are sent from our headquarters in San Bartolomeo – Reggio Emilia.
In the event that the package and / or products are damaged or there is an inconsistency in the number of packages, the customer must indicate on the delivery note of the courier the words “ACCEPTED WITH RESERVE”.
Once the Courier’s document has been signed, the Customer can not make any objection about the external characteristics of the package which has been delivered.
Nonno Contadino Società Agricola points out that the prices of the products and packaging are inclusive of VAT.
Gifts can be accompanied by a card. The choice of the card and the text takes place during the execution of the order.
No price indication is included in the gifts.
To obtain the invoice it is necessary to indicate your VAT number and company name at the time of registration. The invoice will be sent after the shipment of the goods.
Online sales are not subject to the obligation of tax certification (for which a receipt is not issued) pursuant to art. 2, paragraph 1, of the Presidential Decree. 696/1996